Can this skill be appropriately depicted in a video model?
Video modeling is not likely to be the most effective tool for demonstrating hard skills in the computer and information technology field. However, when addressing customer service interaction elements, the video model may follow the sequence of the social narrative you design. Be sure that the video model shows the student engaged in the correct behavior. Beware of the fact that the video model is specific and that ‘customer service’ is broad and conceptual. The model may be quite helpful when the student is practicing one specific skill, such as pleasantly asking “How can I help you?” at a phone or face-to-face help desk.
Have you task analyzed this hard skill to ensure that your video clearly depicts every key step that comprises the skill?
Will you shoot this video from the perspective of the student (first person) or from the third person perspective?
Will you narrate the video, describing each step in the sequence?