What communication scripts might you use to support practice of this skill? Are these complete scripts or just key words to support initiation?
In most jobs of this nature, the primary issues would be in customer service. For a thorough review of systems to support students in customer service, refer to Retail Operations. In general, other communication and social issues that will arise are addressed by the various topics in Job-Keeping. Consider those issues and the tools recommended to address them. Otherwise, the use of scripts or scenarios would not be appropriate to deal with the ‘hard skills’ of electrical construction, building construction or automotive maintenance.