Watching others role-model a skill is a powerful learning tool. A list of videos that demonstrate the lessons described in JobTIPS PRO is provided below for easy classroom access. Controls within the video display pop-up box allow videos to be expanded to full screen. With each link is a short description of the action shown in the video.
Determining Interests
Determining Interests What’s Your Scene?
- Two scenes showing different customer expectations for job interactions
- Job examples where work is mostly behind the scenes
- Jobs where work is out of the scene
Determining Interests, Environmental Demands
Finding a Job, Networking
Networking in person
Finding a Job, Internet and Newspapers
Finding a Job, Job Fairs
Finding a Job, Door to Door Searches
Getting a Job
Getting a Job, References
Getting a Job, Applications
- Requesting an application form in person
- Turning in an application
- Contacting the company to check on the status of an application
- Leaving a voicemail to check on the status of an application
Getting a Job, Interviews
- Rehearsing good eye contact and facial expression before an interview
- Rehearsing interview questions
- Rehearsing conversations explaining why you want the job
- Rehearsing previous work experience reponse
- More previous work experience practice answers
- Responding to why you left your former job
- Interview conversations explaining your strengths
- Interview answers when discussing your weaknesses
- Staying positive in an interview when describing a challenging situation
- Controlling your temper and responding appropriately in an interview
- Explaining how you work well with others
- Explaining a time you helped someone at work
- Explaining how you would solve a work problem
- Practicing what to say and how to say it before the interview
- Grooming and dressing for an interview
- Beginning an interview with a greeting and handshake
- Initiating an interview handshake
- Appropriate time length for handshake
- Eye contact during a handshake
- Avoid wiping your hands after a handshake
- Guideline for pausing when answering interview questions
- Handling interview interruptions
- Staying on topic during an interview
- Making eye contact and smiling during an interview
- Sitting correctly during an interview
- Guideline for asking the interviewer your questions
- Video quizzes on interviewing
- More video quizzes on interviewing
- Ending an interview
- Following up after an interview
- Phone contact after the interview
- Leaving a message on voicemail after an interview
- Accepting a job
- Asking for time to consider a job offer
- Pay rate and salary conversation
- Dealing with rejection after an interview
Getting a Job, Disclosure of your Diagnosis
Keeping a Job
Keeping a Job, Supervisor and Co-Worker Interactions
- Following supervisor instructions with written notes
- Asking for clarification from a supervisor
- Making changes to your work when the company changes
- Making changes when your supervisor changes his mind
- Making changes when you are doing something incorrectly
- Handling negative feedback
- When you are unsure about answering a customer’s question
- Asking your supervisor for help
- Making small talk during work
- Polite things to say when you don’t have time for small talk
- Co-worker questions you need to answer quickly
- Co-worker questions you can delay if you are busy
- Writing yourself reminders of changes in work routines
- Greetings and goodbyes at work
- Responding to greetings in a friendly way
- Responding to greetings appropriately
- Keeping greeting responses short and simple
- Using short, simple goodbyes
- Video quizzes on greetings and goodbyes
- Topics for small talk with co-workers
- Topics to avoid in small talk
- Listening and looking during small talk
- Responding to others during small talk
- Asking related questions during small talk
- Staying on topic during small talk
- Video quizzes on small talk
- Avoiding one-sided conversations
- Example of a one-sided conversation when one person is quiet
- One-sided conversation where one person is not interested/bored
- Taking turns in a conversation
- Video quiz on one-sided conversations
- Responding to a compliment
- Responding to general comments
- Responding verbally to a direct question
- Responding if you don’t know the answer
- Responding if you need time to think about the answer
- Working as a team with a co-worker
- Greeting and getting to know team members
- Assigning roles to team members
- Approaching a group at work
- Starting to work as a team
- Listening to others on the team
- Disagreeing with team members using non-verbal cues
- Disagreeing with team members using verbal responses
- Understanding personal space at work
- Items that are OK to ask to borrow at work
- Items that are inappropriate to ask to borrow a work
- Spending time with co-workers outside of work
- Declining an invitation for an after-work activity with a co-worker
- Compromising on plans with a co-worker
- Asking someone to do something with you
- Handling YES when you invite someone to do something
- Handling NO when you invite someone to do something
- STOP asking after two invitations are declined
- Clues that your friend is interested in what you are saying
- When your friend tries to change the subject
- Appropriate things to ask when getting to know someone
- Topic to avoid — salary
- Topic to avoid — weight
- Being positive with friends
Keeping a Job, Customer Service
- Signs that a customer is happy
- Signs that a customer is frustrated
- Signs that a customer is confused
- Signs that a customer is not interested
- Signs a customer is in a hurry
- Apologizing to a customer for mistakes
- Apologizing to a customer even when you are not at fault
- Don’t argue with customers
- Responding to demanding customers
- Impatient angry, or rude customers
- Responding to customers when you don’t know the answer
- Putting on a happy face with customers
Keeping a Job, Coping Strategies
- Calming down in a stressful situation
- Leaving and returning to a stressful situation
- Using coping story cards
- Breathing exercise to calm
- Smell the flower, blow out the candle calming exercise
- Muscle relaxation exercises
- Counting to relax
- Using a coping card mantra to calm
- Creating a coping plan
Keeping a Job, Job Responsibilities
- Leaving work at the end of the day
- Requesting an extension to complete work
- Asking for time off from work
Keeping a Job, Bullying and Harassment
Other Job Topics
Other Job Topics, Leaving a Job