What communication scripts might you use to support practice of this skill? Are these complete scripts or just key words to support initiation?
With regards to the hard skills within a job, a script is most frequently appropriate when answering phones, dealing with customers and customer service, or when checking library books for customers at the library. With most of the other concrete skills in clerical and library settings, this visual support is less frequently used to support those skills. However, if the student may come into contact with customers in an office or library, provide a script that will assist the student in acting politely and in directing the customer to someone else if he cannot assist them.
It is possible that the student will need a script card or other cue to ask for help. Review options in such Job Keeping topics as Asking for Help and Interrupting Others.
Below are two examples of scripts to support practice of communication with customers, library patrons, etc. These may also serve as visual reminder cues that the student can refer to on the job.
On the script card, does the student need additional picture or word cues to define his body position, facial expression, gestures, etc. during the use of the script?
What additional visual clarity cues (e.g. color-coding, highlighting) might you add to the visual script to promote attention and comprehension for the student?
Are you arranging frequent practice opportunities with visual scripts to build independence and fluency through repetition?
In order to align this intervention topic area with the unique needs of the student, do you need to create scripts or scenarios in the View2do program?
