Overview
- Stress: Caused by any event or thought that makes you feel physical and/or mental tension. Stress is often described as a mix of emotions—frustration, anxiety, nervousness, anger, fear, confusion, and even sadness.
- Coping: Refers to the actions and thoughts you use to manage your stress.
Everyone feels stressed, anxious, and frustrated at work sometimes. Feelings of stress can be ongoing (lasting for hours or days), or these feelings can be brief, and caused suddenly by a specific event. How do you know when you are feeling stressed?
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- Sweating
- Red face
- Body aches or pains
- Tense muscles
- Increased heart rate
- Eyes watering
- Upset stomach
- Poor sleep habits
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- Hyperactivity
- Headache
- Exhaustion
- Shallow breathing
- Loss of appetite
- Increase in appetite
- Inability to concentrate
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Use the "Volcano Scale – Physiological Responses" to organize these feelings.
Yelling at a boss, co-worker, or customer
