The Customer is Always Right
When you are in a customer service position, you have to try to follow this policy or rule: "The customer is always right." At some point in the past, a company came up with this saying because they wanted all of their employees to know that the first priority in a customer service job is to make sure that the customer is happy. 
This does NOT mean:
This does not mean that the customer is perfect.
This does not mean that the customer is never wrong about anything.
This does not mean that the customer never makes mistakes.
This does not mean that all customers treat employees in a respectful, kind manner.
*Special note: This does not mean that it is okay for a customer to manipulate, harass, or threaten you.
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This DOES mean:
It does mean that even when you do not agree with the customer, you usually need to keep your opinion to yourself.
It does mean that even when the customer makes a mistake, you should not tell them that they are wrong.
It does mean that you should not argue with the customer, even when you disagree with them.
It does mean that if the customer makes a request, you (as the employee) should try to assist them with what they need.
It does mean that you should try to stay calm, even when a customer is being rude to you.
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There are several reasons why you should try to follow this rule:
- It will make your job easier if you avoid arguing with customers. Conflicts with customers almost never result in anything good for you. If you get into an argument with a customer, it will make the customer upset. It might also make you very upset. This could lead to a very stressful situation.
- If you argue with a customer, you might "win" the argument. BUT, afterwards, you might LOSE your job if you are argumentative with or rude to the customer.
- Many companies and supervisors want their customers to be satisfied with the service they receive. Most companies expect employees to follow the "customer is always right" policy. It’s part of providing quality customer service.
