Ask for Help

Working with customers can be challenging for many reasons:

• You might have to deal with an impatient, angry, or rude customer.
  
  
• You might not always know how to help a customer with what they need.  
  
  
• You might not always understand what a customer needs.
  
  
• You might have several customers who all need your help at the same time.

It is okay to ask for help if you are feeling overwhelmed, confused, or frustrated.  Everyone needs help from a supervisor or co-worker sometimes.  When you are working with a customer and you need help, what can you do?

• Calmly walk to a supervisor.
  
  
• Calmly call a supervisor.
  
  
• Calmly walk to a co-worker.
  
  
• Calmly call a co-worker.

Asking for Help:

What happens when you ask for help? You might feel more relieved or relaxed. You will get the customer the help they need. The customer will be less likely to get frustrated. You might avoid making a big mistake on the job. What happens when you need help but you don’t ask for it?  You might become very stressed or overwhelmed. The customer might not get the assistance they need. The customer might become frustrated because they are not getting what they need. You might make a big mistake on the job.