Apologize for Mistakes

It is okay if you make a mistake.  Everybody makes mistakes sometimes.  If you are working with customers, you need to apologize when you make a mistake that directly affects them.

There are several reasons why you should try to do this:

• Sometimes, it can make a frustrated customer feel better when they hear "I’m sorry." 
• It tells them that you did not mean to make the mistake.
• Many companies expect employees to apologize for mistakes.  It’s part of providing quality customer service.

Here are a few examples of mistakes you might make:

• You return incorrect change.
• You give incorrect instructions.
• You give inaccurate or unclear information.
• You work too slowly, causing the customer to wait longer.
• You misunderstand what the customer tells you.